Customer Service

Shipping & Delivery

All orders over $45 ship for a flat rate of $5.95 for standard shipping. offers Home Delivery, Next Day and 2nd Day shipping through FedEx for additional shipping costs. Please allow 7-10 business days for standard shipping. However, most orders arrive within 3-4 days.  Orders of $45 and more receive free ground shipping. 

We ship to all 50 states in the United States. Additional fees may apply for shipments to Hawaii and Alaska. Currently we do not ship outside of the United States. 
P.O. Boxes
All orders with P.O. Box shipping address will be shipped via USPS only.
Yes, we happily ship to our men and women in the armed forces!  Please make sure you use USPS to mail to any APO and FOT addresses. 
Payment, Pricing & Promotions accepts Visa, MasterCard, American Express, Discover and PayPal. All transactions are in U.S. Dollars. Simply follow the directions to checkout.
Secure Shopping
Providing privacy and security to customers is of utmost importance to us.  We collect credit card information when you place an order, and use it solely to process your order. We use industry standard Secure Socket Layer (SSL) encryption to ensure that your payment information is kept confidential. We will not retain credit card numbers for future orders and we will not share any payment information with any third party, other than the credit card processing company. We will never ask for your credit card information via email or any online form of chat. If someone contacts you asking for credit card information claiming to be from, please contact us directly at to advise our customer support team.
Sales Tax 
BigTeaHouse is required to collect sales tax within the state of Texas.  For information regarding sales tax on purchases outside of Texas, please refer to the local sales tax policies of the destination of your shipment.
Shipping To An Address Other Than My Home/Billing Address 
A different shipping address from your billing or home address is possible.  Please follow the instructions upon checkout.
Gift Wrapping 
Currently, we do not offer gift wrapping.  We have gift wrapped items currently in development, and are excited to offer this option to our customers.  When this becomes available, we will add it to our purchase options.
Gift Cards & Gift Certificates 
We are currently working to create a gift card option.  As soon as it becomes available, we will add it to our online store promptly.  Please continue to browse our fantastic selection of teas and tea products for perfect gift ideas. 
At, We are committed to 100% satisfaction of each one of our tea drinkers. If for any reason you are not satisfied, will happily and fully refund your purchase of any tea or accessories within 30 days of receipt, provided they are unopened and resalable.
We want you to be 100% satisfied with all of your purchases. If for any reason you are not satisfied, will gladly refund your purchase of any unopened tea or accessories within 30 days of receipt. Please contact us at with your refund request at
Customer Service 
We are available for e-mail assistance at Monday - Friday, from 9:00 AM to 5:00 PM, Central Time, excluding holidays.
Our mailing address is:  815 Columbus St., Austin, TX 78704
Phone:  (401) 526-4832
Safety & Quality Standards 
Safety and quality is our priority at  We ensure that your products are handled with proper precaution and the highest of safety standards.  We are committed to seeking out the finest in quality tea from around the world, including products that are Certified Organic, Kosher and Fair Trade Certified. is dedicated to offering a dynamic variety to its customers, with high quality assurance.
***All loose leaf teas are sold in tin sizes of 16oz, 8oz and 4oz tins by volume.  These tin sizes to do not indicate the weight of tea.  Our tins are filled to capacity with fine quality teas and priced accordingly to their weight.  If you have any questions regarding the weights of the individual teas, you may email us at
If you are interested in succeeding with us by selling our great products please contact us at to learn about our wholesale program.  We have a wholesale minimum order requirement of $250.